Shipping policy

Last updated: October 27, 2026

Where we ship

We ship to the destinations offered at checkout.

Delivery time

Delivery typically takes 6-10 days from the date of your order. These are estimates, not guarantees. Delivery can take longer during busy periods, around public holidays, or because of carrier or customs delays.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay. Orders above the free-shipping amount shown in your cart and at checkout ship free of charge.

Order confirmation and tracking

You receive an order confirmation by email right after your purchase. When your order ships, we send you a shipping confirmation, including tracking information where available. Please also check your spam folder.

Delivery address

Please check that the address you enter at checkout is complete and correct. If you notice a mistake, email us as soon as possible. We can only change the address before your order has shipped.

Late or lost parcels

If your order has not arrived after the estimated delivery time, email us with your order number. We will look into it with the carrier and, if your parcel is confirmed lost, offer you a replacement or a refund.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund. See also our Return and refund policy.

Questions

Email us at AlmaMilano.official@outlook.com.